THIS SUPPORT POLICY DESCRIBES WHAT SUPPORT YOU CAN EXPECT TO RECEIVE FROM JOONEXT.

If you have any questions about our Support Policy or do not agree with it, please contact us before using the website. We may amend this Support Policy from time to time, so you should occasionally check this page to ensure that you are aware of any changes that have been made. This Support Policy is effective from 1 march 2018.

NOTE: Alle extensions are built and tested for use with our JooNext template. If you encounter problems using other templates, we will not provide support.

SUPPORT CHANNELS

WE PROVIDE SUPPORT SERVICES THROUGH A NUMBER OF CHANNELS, AS MENTIONED BELOW:

You can submit a support ticket using our Ticket System Support. We may ask you to send us your login details and other relevant information in order to fully assist you. Our support tickets and any information you share with us through them are fully confidential and will not be distributed in any way. Only you and our support team will see your ticket.

Our Documentation sections contains convenient and thorough explanations that are designed to help you solve any support issues that may arise. The explanations offered inside are meant to be as intuitive and understandable as possible. Nevertheless, you may find that they are not clear enough, in which case, we invite you to contact us for further assistance.

WHAT WE COVER

Our support service is provided in accordance with our Terms of Service, and includes assistance with product installations, configuration and use. Should there be any problem(s) or defect(s) with any of our products or services, we will fix it/them as quickly as possible after it/they are brought to our attention.

WHAT WE DON'T COVER

We provide our products as is. We do not customize our products or support any third-party customizations of our products. A customization is anything that changes the way our products look or function relative to how we make our products available to you.

We do not support any products or services other than those offered on our Website.